CCTO Research Services, RMG and Outreach will offer limited services on non-designated holiday days during Stanford’s winter closure; see table below.  If you have specific questions about the coverage, please reach out to the applicable group manager.

Group	Coverage Plan
Finance	For urgent issues, contact Monique Bertrand at 408-799-1878
Regulatory	For urgent issues: Email: CCTO-Regulatory@stanford.edu; Neal may also be contacted at 650-723-6456. NCTN Boilerplate update urgent requests submit a request via CCTO Intake.
OnCore	OnCore coverage for the following time critical issues: OnCore system availability to users Unlocking OnCore accounts – email CCTO-OnCore@stanford.edu  – will be checked twice daily Complete OnCore Update Form request in REDCap for: Granting access to protocol Requesting new version of ICF Change protocol accrual status to Open to Accrual
CCTO Intake	REDCap will be monitored once a day
Trial Web Posting	Email CCTO-website@stanford.edu  with any urgent issues.  Email box will be monitored.
Outreach	The extended absence greeting and automatic reply will notify callers and emailers: Clinical Trials Information Service is closed for the winter closure period and inquiries will be addressed during the week of January 8th. The Cancer Center new patient coordinator line; CCTO contacts webpage for inquirers looking for another CCTO group contact; and the SHC operator line for patients looking SHC department contacts. Email further details information support resources.
RMG	In the event of an emergency during the closure, please leave a voicemail message at 650-725-0661. Be sure to leave a call-back number. Voicemail will be monitored and your call will be returned.