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CCTO Research Services Winter Coverage Plan

December 19, 2019 - SCI Communications

CCTO Research Services, RMG and Outreach will offer limited services on non-designated holiday days during Stanford’s winter closure; see table below.  If you have specific questions about the coverage, please reach out to the applicable group manager.

GroupCoverage Plan
FinanceFor urgent issues, contact Monique Bertrand at 408-799-1878
RegulatoryFor urgent issues: Email: CCTO-Regulatory@stanford.edu; Neal may also be contacted at 650-723-6456. NCTN Boilerplate update urgent requests submit a request via CCTO Intake.
OnCoreOnCore coverage for the following time critical issues:
  • OnCore system availability to users
  • Unlocking OnCore accounts – email CCTO-OnCore@stanford.edu  – will be checked twice daily
  • Complete OnCore Update Form request in REDCap for:
    • Granting access to protocol
    • Requesting new version of ICF
    • Change protocol accrual status to Open to Accrual
CCTO IntakeREDCap will be monitored once a day
Trial Web PostingEmail CCTO-website@stanford.edu  with any urgent issues.  Email box will be monitored.
OutreachThe extended absence greeting and automatic reply will notify callers and emailers:
  • Clinical Trials Information Service is closed for the winter closure period and inquiries will be addressed during the week of January 8th.
  • The Cancer Center new patient coordinator line; CCTO contacts webpage for inquirers looking for another CCTO group contact; and the SHC operator line for patients looking SHC department contacts.
  • Email further details information support resources.
RMGIn the event of an emergency during the closure, please leave a voicemail message at 650-725-0661. Be sure to leave a call-back number. Voicemail will be monitored and your call will be returned.

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