The Cancer Center Palo Alto will have two staff in-person interpreters located in Clinic AA covering Mandarin and Spanish. The two interpreters will be available Monday to Friday between 8:30-5:00. Their in-person sessions will also cover clinical visits at 875 Blake Wilbur and 900 Blake Wilbur Cancer Clinics. To assist with the in-person interpretation needs of radiation therapy and ITA (which tend to be longer in duration than the clinics requests) the SHC is assigning additional staff (other than the 2 dedicated interpreters) or getting interpreting agency contractors to cover sessions in these two areas.
Scheduling priority is given to sessions with patients who have a physical/cognitive special needs, and sessions that are long.
To request an in-person interpreter email: interpreterservicesSHC@stanfordhealthcare.org
All requests are reviewed Monday through Friday between 8:30 a.m. and 5:00 p.m. Requests received after business hours, on evenings, weekends and holidays, are reviewed on the following business day. For urgent same day requests, it is best to follow the email request with a call to 650-723-6940.
Videoconference Medical Interpretation (VMI) will continue to be available as the standard mode to access SHC staff interpreters for Cantonese, Mandarin, Russian, Spanish and Vietnamese, M-F, 8:30-5:00