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Winter Break Coverage for Non-Clinical Group Functions

December 14, 2017 - SCI Communications

Group Coverage Plan
Finance For urgent issues, contact Monique Bertrand at 408-799-1878
Regulatory For urgent issues:

  • 12/26-12/29: Email CCTO-Regulatory and mitrak@stanford.edu; Mitra may also be contacted at 650-721-2534
  • 1/2-1/5: Email CCTO-Regulatory and nbirkett@stanford.edu; Neal may also be contacted at 650-723-6456
OnCore OnCore coverage for the following time critical issues:

  • OnCore system availability to users
  • Unlocking Oncore accounts – email CCTO-OnCore – will be checked twice daily
  • Complete OnCore Update Form request in RedCap for:
    • Granting access to protocol
    • Requesting new version of ICF
    • Change protocol accrual status to Open to Accrual
Communications Email CCTO-website with any urgent issues. Email box will be monitored.
Outreach The extended absence greeting and automatic reply will notify callers and emailers:

  • Clinical Trials Information Service is closed for the winter closure period and inquiries will be addressed during the week of January 8th.
  • The Cancer Center new patient coordinator line; CCTO contacts webpage for inquirers looking for another CCTO group contact; and the SHC operator line for patients looking SHC department contacts.
  • Email further details information support resources.
RMG In the event of an emergency during the closure, please leave a voicemail message at 650-725-0661. Be sure to leave a call-back number. Voicemail will be monitored and your call will be returned.

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